Choose a package that matches the size and needs of your company
From simple monitoring to having our own person on-site at your company. Every package is built on a clear SLA, transparent reporting through CDESK and Customer Monitor, and no hidden conditions.
SEAL Simply
For established companies with simpler IT
Suitable for smaller companies with a simpler topology and few critical points in their IT infrastructure. This kind of environment doesn't call for specialist involvement, so we can resolve most faults and changes with straightforward fixes.
I'm interestedWhat's included
- Basic monitoring of workstations and servers via Customer Monitor – CPU load, memory, free-space check once a day
- Hardware and software inventory via the Customer Monitor system
- Logging and resolving requests via CDESK – full visibility into progress and direct discussion with the technician
- Standard response times and request-fulfillment deadlines
Billed separately
- Urgent resolution of outages (incidents)
- Extended monitoring for early warning of faults in critical IT system components
- Backup of files and images from computers and servers
SEAL Comfort
When the reliability of your whole IT is a priority
If you already have more than enough IT operational detail on your plate, choose the Comfort tier for your IT management. You'll be freed from the day-to-day detail and able to focus on what matters, with any potential downtime covered under a clearly defined SLA.
I'm interestedOn top of the Simply package
- Extended infrastructure care – free disposal of old equipment including removal, WAN network monitoring, faster response to outages
- HW and SW updates – besides the operating system and antivirus, also hardware and software from other vendors within minor versions
- Mobile device management – e.g. setting up an email account or a company app
- Extended predictive monitoring for better outage prevention
- SLA covering several urgent, non-critical requests per month, plus a discounted rate for extended working hours outside 9am–5pm
- Backup – server images included in the package price (excluding storage)
- Reporting – an extended IT Review supplemented with a proposed IT investment plan
- Security – initial security-incident analysis included, discounted pentest pricing
SEAL Personal
Our person deployed directly within your company
An exclusive, personal approach to IT services right inside your company environment. Our IT technician or administrator becomes part of your team and is on hand at very short notice.
I'm interestedWhat you get
- A local IT technician/administrator as part of your team, on-site in your premises
- Cover during vacation, sick leave, or other absences – without any interruption to your IT services
- Access to the broad range of skills and expertise of our local technician
- Backup support from our team of specialists for more demanding technical challenges
- A solution fully tailored to your company's specific requirements
SEAL Incubator
For small, early-stage companies
Even if you can mostly handle IT challenges yourself in your smaller company, it pays to have someone as a backup. With no recurring fees, you can reach out to us, we'll recommend a solution, and when possible, we'll handle it directly.
I'm interestedHow it works
- No monthly fees – you only pay for work actually performed
- We handle your requests during regular working hours at standard rates
- We proactively recommend solutions once interventions start recurring more often
- When you need more ongoing visibility into your IT environment, we'll recommend moving to one of our contracted packages